returns & exchanges

at nüülee, we stand behind the exceptional quality of our garments and want you to feel completely confident in your purchase. If you're not fully satisfied, we're happy to offer returns or exchanges under the conditions below:

return window
items may be returned or exchanged within 14 days of receiving your product(s).

condition
to be eligible, items must be unworn, unwashed, unaltered, and with all original tags attached.

final sale items
please note that custom orders, gift cards, and discounted items are final sale and not eligible for return or exchange.

process
to initiate a return or exchange, please email contact@nuulee.nyc with your order number and reason for return. We’ll provide a prepaid return shipping label and instructions.

refunds
once your item is received and inspected, refunds will be issued to the original payment method within 7–10 business days.

exchanges
need a different size or color? Let us know—we’re happy to assist with complimentary exchanges, subject to availability.

if you have any questions or need support, our team is here to help.
we appreciate your trust in nüülee and thank you for choosing conscious luxury.